How to delete your account

Last updated: October 2, 2026

Service: Cocuyo (cocuyo.ai), an AI audiovisual creation Studio.

Responsible party: Cocuyo LLC (Homestead, Florida, United States)

Contact: hola@cocuyo.ai

This guide applies to your Studio account and also to previous Cine access and subscriptions.

In Cocuyo, you decide. You can delete your account and all your data whenever you want, yourself, at any time. Deletion is real and permanent: we don’t «disable» it or «freeze» it — we delete it for real.

1. Delete it yourself (with the session started)

It’s the fastest way, from the installed app or from the website at cocuyo.ai:

Log in to Cocuyo (with the code we send you by email).
Go to Profile (the icon at the bottom right).
Open the section «Your data» (one tap to expand it) and tap «Delete my account».
Type BORRAR to request the confirmation code. Nothing gets deleted yet: it only starts the last security step.
We send you a 4-digit code to the account email (expires in 15 minutes). Enter it to confirm it’s you. Only then is the account deleted, your sessions are closed, and your light is turned off.

2. What exactly gets deleted

Everything. For real.

Your email address.
Your name (if you provided it; optional).
Your plan and the status of your subscription.
Your active screens (the devices where you’d signed in).
Your viewing activity (progress and saved or unlocked titles).
Your creations from the Create space, including its copy on the distribution network.
Your creation credits and their movements.
Your first-visit campaign tag (if it existed).

If you had a paid subscription you contracted on the website, in addition, at the same time we cancel your subscription on Stripe (you stop paying) and delete your customer profile there, so that your payment details also don’t remain on Stripe. Your card data never touched our servers: it only ever lived in Stripe.

If you signed up on Google Play, deleting your Cocuyo account doesn’t cancel the store subscription. Cancel it there as well at Google Play subscriptions to avoid renewals. When you delete your account, you’ll lose access to it and the link between that purchase and Cocuyo.

If you purchased a subscription through Apple, deleting your Cocuyo account does not cancel that subscription. On iPhone or iPad, open Settings, tap your name and go to Subscriptions; select Cocuyo and tap Cancel Subscription. If it is missing, check which Apple Account is on the receipt. Follow the official Apple cancellation guide before deleting your account to prevent renewals.

3. What little we kept, and no longer

Cocuyo never collected more than what was necessary: email, optional name, your plan, and your active screens. No phone number, address, or date of birth; and there are no third-party measurements on this page. After deletion, nothing of yours remains in the active systems; we only keep billing records that tax law requires us to keep, during the legal retention periods (as explained in the Privacy Policy).

4. Can’t you sign in to your account?

If you lost access and can’t delete it yourself, write to us from the same email as your account to hola@cocuyo.ai requesting the deletion. We’ll verify that it’s you and delete your account and data, normally within a maximum period of 30 days.

If you have any questions, write to us at hola@cocuyo.ai.

When your light goes out, it all goes out. Thank you for traveling with Cocuyo.

Last content review: October 2, 2026.